Position: Director, Operations
Reference Number: ARC1718-017
Classification: Executive Level 2
Employment Status: Ongoing/Non-Ongoing
Position Contact: Peter Conn (02) 6287 6781
Apply Address: recruitment@arc.gov.au    
Applications Close: Sunday, 28 January 2018

About the Position:

The ICT Services Branch provides desktop and infrastructure services, Application development and support along with Business Intelligence and reporting capabilities to the ARC.

The Director of ICT Operations will lead multiple technical teams that are responsible for the smooth functioning of the infrastructure and operational environments, IT Security, SharePoint and Enterprise Solutions, Testing and IT Quality Assurance and the IT Help Desk team.

Duties and Tasks

  • Oversee ICT projects including the development and implementation of systems and processes to ensure the effective delivery of ICT Services.
  • Manage the effective delivery of ICT support services; including the provision of technical level 2 and 3 support to the ARC.
  • Anticipate and establish the Operation Section priorities; including monitoring work progress to ensure the quality delivery of ICT services.
  • Provide guidance, mentoring and support to staff, including effectively managing conflicts and identifying team training needs.
  • Provide advice on and contribute to strategic planning for the ICT Branch.

Required Skills and Knowledge

  • A strong understanding of ICT Operations and the ability to implement and adapt to new processes and procedures quickly.
  • Ability to effectively manage and lead multiple teams and mentor staff.
  • Effective written and verbal communication skills, including the ability to interact with a diverse range of staff and external stakeholders.
  • Ability to assess risk and take a risk based approach to decision making.
  • Demonstrated research, analytical, conceptual and problem solving skills.
  • Ability to work with senior management to develop, implement and support ICT strategic and operational objectives.

Our Ideal Candidate

You will be an enthusiastic, motivated candidate with strong technical aptitude who has extensive hands-on experience with ICT systems, processes, security and the provision of ICT services.

You will have a strong understanding of IT, specifically IT operations and be from a technical background.

You will have the ability to exercise initiative, show good judgment and be able to prioritise and respond quickly as priorities emerge.


Selection Documentation – Word Format (72KB)PDF Format (202KB)