The ARC acknowledges that feedback from stakeholders about our policies, and the way in which we deliver the programs for which we are responsible, is an important means of gauging the effectiveness and efficiency of our activities and of identifying areas for improvements.

In handling feedback and complaints we will:

  • manage personal and private information collected by ARC in accordance with the Privacy Act 1988
  • not discriminate against or otherwise disadvantage anyone who lodges a complaint or provides other feedback (if you think you may have been disadvantaged as a result of feedback you have given us, please let us know)
  • not charge for our complaints handling processes
  • ensure that complaints are resolved in timely fashion
  • ensure that complaints are addressed in an objective and unbiased manner.        

The ARC’s commitment to complaints handling and a description of our complaints handling procedures are outlined in the ARC Complaints Handling and Appeals Policy:

An overview of ARC’s feedback and complaints handling processes is displayed in the following flowchart:

Other important information: