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Statement of Accessibility
On 25 January 2016, the ARC received its Statement of Accessibility, at conformance Level AA, from Digital Access at Vision Australia. The ARC strives to maintain this level of conformance. If you are having trouble accessing any of the ARC's pages or content within our website, please send an email (including the link to the page you are trying to access) to web[@]arc.gov.au.
The ARC is committed to providing accessible information and services to its stakeholders as outlined by the Digital Service Standard (DSS).
DSS establishes the criteria that Australian Government digital services must meet to ensure our services are simpler, faster and easier to use. Meeting the criteria means we can consistently provide high-quality services and satisfy our stakeholders’ needs.
The criteria that government departments and entities are expected to meet are listed below.
- Understand user needs. Research to develop a deep knowledge of the users and their context for the service.
- Establish a sustainable multi-disciplinary team that can design, build, operate and iterate the service, led by an experienced service manager with decision-making responsibility.
- Design and build the product using the service design and delivery process, taking an agile and user-centred approach.
- Understand the data, tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.
- Assess what information and personal user data the service will be providing, using or storing. Put in place appropriate measures to address security risks, legal responsibilities and privacy considerations.
- Measure user satisfaction, digital take-up, completion rate and cost per transaction and report performance publicly. Identify, measure and report other metrics appropriate to your service.
- Incorporate open standards and common government solutions where appropriate.
- Make all new source code open and reusable where appropriate.
- Use responsive design methods and test that the service can be accessed on all common browsers and devices.
- Ensure the service is accessible to all users regardless of their abilities and environment.
- Show the end-to-end user experience in an environment that replicates the live version with a representative sample of users.
- Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion.
- Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate.
- Make sure that the service is simple enough that users succeed first time unaided.
Content Last Modified: 22/02/16